DELIVERY & RETURNS

We offer a a couple of different postage methods for you to choose from to get your order to you safely and as soon as possible.

We use Royal Mail for most of our deliveries and we also use Hermes.

Our delivery costs for packages under 2kg are as follows:

Standard Delivery (3-5 working days from dispatch): £2.99

Express Delivery (next working day from dispatch): £6.99

Our delivery costs for packages over 2kg are as follows:

Standard Delivery (3-5 working days from dispatch): £4.99

Express Delivery (next working day from dispatch): £6.99


Delivery Times

Our delivery times are based on the time from dispatch.

We aim to dispatch all orders within 2-3 working days.

We stick to these times as closely as possible and on most occasions items are dispatched and shipped faster. At peak times of year (Christmas, Valentines, National Celebrations, etc) our dispatch times may be slightly longer due to how busy we are.


SENDING YOUR ORDER AS A GIFT?
We do not include invoices in our packages and only a packing note, so you can send your gift directly to the recipient.


DELIVERY COSTS
If you’re ordering multiple items or large items, your delivery charge may vary from the prices listed. We’ll let you know on the basket page how much your postage charges will be.


RETURNS

You are welcome to return your item to us with 14 days of purchase if you are unhappy or there is a fault with the item.

Please send all items back (along with your returns slip) to:

CUCU, 23 Lancaster Street, Leicester, LE5 4GD

Click here to download your returns slip